| Introduction During the years prior to 1980 the desk top microcomputer (Personal Computer ) was not available for use by the average employee. Computers at that time were large, room filling, electronic machines that were found mainly in major office buildings or military locations. Most of our work was accomplished by using manual methods. Since IBM developed the first
micro computers in 1981, we have seen a major change in the role computers
play in our lives. When you think about it, microcomputers influence
just about every aspect of our lives.
When we go to the grocery store, bank, or gas station, our purchases
are controlled by microcomputers. Over the last few years
microcomputers have become so common that we find they have invaded
the office environment. Gone are the days of simple office equipment like typewriters and adding machines. Nearly every employee now has a computer on or near their desk. The microcomputer can do everything these devices can and more. If we have not had the opportunity to learn about the personal
computer, we find ourselves with little chance of advancement in the work
place.
In fact, we can't even be productive at our jobs without a basic
knowledge of PCs. Without a basic understanding
of what is happening inside a computer, a user can not identify and
correct even the simplest problems.
This can be very frustrating for the user who can't do their work until
someone comes and helps. It can also be very frustrating to the
local computer whiz who is tasked with repair of these systems. |