Buying A New PC
It is a much-accepted fact that a computer is one of the most important tools anyone can have. Grabbing one of today's top-notch systems is no easy task. To the average person, buying a new computer can be very frustrating.

Ads presented by computer dealers tend to use confusing terms that do not always indicate the true capability of the product they are selling. Consequently, buying the right computer for your needs has become a confusing nightmare.

Mass Confusion - Manufacturers use terms such as MHz, upgradable, 34x Speed, CDROM, and SVGA to describe how good their systems are. Do you know what these terms mean? Does anyone? It should come as no surprise that most people who sell computers have no real understanding of these terms. Oh sure they can usually talk the talk, but they do not understanding of what they are really saying.

Where do I buy? >Even the places you can buy computers have changed. No longer are computers sold at technical stores only. Computers can now be purchased in a wide verity of stores such as camera shops, food warehouses, department stores, etc. Be careful when dealing with the well-meaning salespeople in these stores. They may try to steer you toward bargain machines. You should know bargain machines tend to feature outmoded capabilities.

What tricks do I watch for?

  • Case Styles - Some manufacturers tend to make the computer case so appealing to the buyer that they will purchase their product without considering the quality of the system. You can end up with a worthless system that does not meet your expectations. In some cases, you can end up paying more for the fancy outside of the computer while the internal components are the same as cheaper models.

  • Proprietary Components - Some manufactures also tend to use their own internal components that are available only from the seller. This tends to drive the cost of upgrades or replacement of defective components upwards.

So where do I start? Before you run out and by a computer there are a number of factors to consider that can have an impact on the usability of your system and your pocketbook. You must ask yourself several important questions before you buy a new system.

  1. "What do you want to use this computer for?"

    • Games - Will you be using it for Playing Games? If so, depending on the level or type of games you like to play, you may need a fast system (500-700 Mhz) system. This is especially true if the game you are playing is graphics intensive. If the games are for the kids (ages 3-9) then you will not need such a fast system. Also 700 Mhz may be too fast for some of the older games.

    • Letters and Household Budget - Will you be writing letters to friends or keeping a household budget? Well then, you probably will not need a very powerful system (350 - 400Mhz or lower). However, keep in mind that as you learn more about computers, you may want to use programs that require a quality system. What we are trying to say here is that graphics software requires a much more robust system than just writing letters. Working with graphics requires more memory and a larger hard drive.

    • Learning Tool - If you want to use this new system as a means to learn software use or about computers in general then get the most powerful system you can afford. Even if you do not know much about computers now. Buying a powerful system no will save you a bunch in upgrade costs later.

  2. Where will I be setting the new Computer? Where will the new system be positioned in your work area? Will you have a large or small desk area, or will you want the case to set on the desk?

    • Will I need to Expand Later - How much expansion you will want in the future? Will your new system accommodate additional components? Will you want to add new capabilities to your system? Capabilities to consider include:

      • Faster CD-ROM drives.
      • A Tape Backup system.
      • A larger hard disk.
      • A CD ROM Writer.

    • Some of the standard expansion options include parallel and serial, mouse ports; keyboard and game input ports. Make sure you have enough add-on slots for devices such as scanners and USB devices.

  3. How easy is it to service the system? How easily you will it be to service your new computer. (Smaller case styles tend to be more difficult and time consuming to repair or upgrade.) Does the system come with a good warranty? Anything less than a 30 day return policy is not good. Warranties should be for at least three years on parts and labor. Look for a warranty that includes on site repair for the first year. Check out the technical support offered by the vendor and the hours they operate. It can be vary frustrating if your system breaks down during non-support hours. This is especially true if you have to wait all weekend before you can reach tech support.

  4. What about cost? In some cases, you end up paying more for the fancy outside of the computer while the internal components are the same as cheaper models. Each style of computer has its own advantages and disadvantages. Systems with a low price tend to have lower quality components. This can effect how long your system lasts.

    • Depending where you buy, the average cost of home PC will run from about $600 to $2500. You want to make sure you get the most bangs for your buck. As an example, a no-frills system typically features a 300 MHz processor, a 15-inch monitor, and limited software package such as MS Works or Lotus SmartSuite. Heftier systems would include top of the line 3D graphics and audio cards with much faster CPUs.
Buyers Checklist - Use this checklist to help you decide what type of system to purchase for your needs.

  • Desktop or Laptop - If any of the answers below are "yes", then you may want to consider buying a Laptop computer.

    • Is the speed and performance of your system a secondary priority?
    • Does it matter if the display is small and lacks the ability to switch resolutions?
    • Is a small footprint important to you?
    • Do you need your PC with you when you travel?
    • Do you have a relatively large budget?
    • Can you live without future upgrades?

  • CPU - When you consider the number of competing CPU manufacturers, there is no easy way to determine the right chip for you. However, the following statements should help you get an idea of what to look for.

    • Power Users - Most power users have a never dying need for cutting-edge technology. They use system demanding multimedia programs or games. Power users do not want to upgrade their systems more than once every two years. If this sounds like you, then go for the top end systems. Systems with the Intel Pentium III 750 MHz or Intel Pentium III 1Gigahertz chip are for you. It is possible to pick up a system for between $1500 and $3700. Expect to pay more for added features like scanners, top line video/sound cards, speakers, larger monitors, etc.

    • General Users - Most users fall into this category. The best prices and performance today, are found in PCs powered by CPUs with speeds ranging from 450MHz to 550MHz. You can expect to pay between $899 to $2,000 for a system, though you'll pay more for additional options. If you decide to go with CPU chips such as AMD's K6-2 or Intel's Celeron you may get more features, but at a price. AMD and Celeron chips installed on the wrong motherboard can show degraded performance. Keep in mind some of the lower end system have the Video and Sound cards integrated into the motherboard. Integrated functions generally tend to have less quality performance than add-on cards.

    • Budget-minded buyers - If you find you are not sure if computers are your bag, or you do not have a lot of money to spend, you can find an assortment of PCs that cost under $1000 dollars. Systems based on the Intel Celeron, K6-2, or Cyrix MII sell for around $700. Make sure you buy at least a 450Mhz Chip. (if you buy a system based on the Celeron, Make sure it has 128k of L2 cache) These systems are bare-bones systems and do not give the best of performance. As an example, one company is currently shipping and Intel Celeron based 550 Mhz system for $899 complete with monitor and speakers.

  • Memory - We recommend as a minimum, 64MB of memory. Any less will degrade system performance especially when using graphic intense programs like games.

    • If you are planning on using Windows NT or Web development software, start with 64MB and go higher if possible. A god rule of thumb is have memory installed that is twice the size of your typical graphic image.

    • Don't ever let anyone sell you just 32 MB for even low budget systems. Windows 95 uses a minimum of 15MB just to run. That leaves only 1 MB for your programs to use.

  • Monitors

    • The15 inch Tube - We recommend a minimum of 15 inches. The 15 inch monitor is good for most business applications and offers 640 X 480 or 800 X 600 SVGA resolutions. Be aware that some bargain PCs offer 14 inch convex-tube monitors. It is better to upgrade to a Sony Trinitron tube. They have the best possible resolutions.

    • The 17 Inch Tube - If you are going to be working with desktop publishing or spreadsheets we recommend the 17 inch monitor. This particular monitor is the best all around monitor you can get for most desk tops. It offers a wider and larger viewing area that makes long sessions easier on the eyes. You will find that different brands are labeled with different sizes of display areas. Some may advertise only 15.9 while other will offer 16.0 inches diagonal. Be aware that all monitor sizes are measured diagonally across the viewing screen. We recommend this size tube for most home users.

    • The 19 Inch Tube - While most people think bigger is better, this is not always the case here. Depending on your desktop layout, a 19 inch monitor can actually be harder on your eyes if it is too close. Not to mention the cost of these monitors is very high. This size monitor is usually reserved for Computer Aided Design (CAD) applications. Resolutions of1600 X 1200 are easily viewed on this size monitor.

  • Storage
    • IDE, The Best Value - For the average home user, IDE Hard Drives are by far the best choice. These drives plug directly into the motherboard and require no additional hardware to make them work. IDE drives are also much cheaper than other choices. Buying the right size is important. With the size of programs ever increasing with each new version, you should purchase a system with at least 8GB storage capacity.

    • These drives plug into the IDE connectors on the systems' motherboard and require no additional controller cards. They also offer the best cost-per-megabyte--around two cents for larger drives. Stay with the most popular drive manufacturers like Western Digital or Quantum. They are currently the best drives on the market.

    • SCSI Drives - SCSI drives cost much more than IDE, and offer greater expendability. You can install more drives per controller (7 drives) than IDE (IDE max of 2 drives per controller). The problem is in addition to the cost of the drive; you also have to purchase a SCSI controller and bus cable.

    • External storage Devices - External drives like the 100 MB Iomega ZIP drive and the Imation 120MB Superdisk LS-120 are now being offered as standard equipment on the medium to high level systems.

    • CD-RW (re writable CD) drives - A few vendors are starting to offer CD-RW re writable CD-ROM drives as extra equipment. Rewritable CDs, although expensive, make excellent devices for backing up your system. Most writable CD disks will hold up to 650 MB of data.

  • Graphics
    • The type of graphic (video) card you select has a major impact on how well your system displays graphics. The type of motherboard determines whether you get a PCI or AGP based graphics card bundled with your system. AGP uses a dedicated graphics bus which connects directly with main memory. This makes the card more suitable for games that use large 3D images. Don't buy a system with less than 4 MB of display memory. You will thank yourself later.

  • Internet Access (MODEMS)
    • Over the last few years, Modem speeds have steadily increased. With the advent of new technology, Internet users now enjoy much faster download times than when the World Wide Web was first created. There was a time when most people thought the maximum speed of modems would never be above 28.8K or 33.6K. To get higher speeds, you'd need a different type modem that could not work over standard telephone lines. Recent breakthroughs in 56k technology have brought us the capability to download data from the Internet at seemingly breakneck speeds. Please read our articles on 56k Modems and Cable Modems for more information.

  • CDROM
    • The question is do you buy a CD-ROM or DVD-ROM. While DVD has a storage capacity of 4.7 GB, there are not many uses for this at present. The problem is there is very little non-movie software available at present. The other things to consider is that DVD-ROMs are proprietary. Each vendor implements DVD technology in his or her own way. We recommend a 34x or 40x CD-ROM drive.

  • Sound Cards
    • Sound cards offered in most medium to high priced systems are pretty much standard. Names like Ensonic, Sound Blaster, and Tirtle-beach are good names to go with. For most PC applications (including Games) you need a sound card that supports wave table and MIDI, playback. PCI sound cards can reduce performance bottlenecks in some demanding games, but don't get too hung up if the system your buying includes an ISA sound card.

  • Speakers
    • The majority of the budget systems are supplied with low-end speakers that meet the basic need of the system. We suggest you upgrade to three piece systems for better audio playback. If possible look for Altec-Lansing ACS290 or ACS495 speakers. You will not be sorry.
  • Expansion
    • While some of the budget PCs come in Desktop cases, the majority of PCs are put together in mini-tower configurations. Mini-towers provide much more expansion for both PC Card slots and drive bays. Look for PCs that include a Universal Serial Bus (USB). USB offers a higher-speed digital connection and offers a plug-and-play upgrade experience in most cases.

  • Support (reprinted from Computer Shopper)
    • Shipping Charges: Don't assume that the vendor who has the lowest price will cost you the least overall. If getting the lowest price is your top priority, contact several vendors after doing a search on computer shopper.com and verify the shipping charges before buying.

    • Money-Back Guarantee: Insist on a 30-day, no-restocking-fee return policy, but realize that you'll most certainly lose the initial shipping cost and possibly the return shipping, too, if you make a return. One caveat: Some vendors don't pay for opened software, so check out your system thoroughly before cracking the seals.

    • Tech Support: When You Need It: Many vendors offer operators 24 hours a day. Some vendors substitute Web-based tools for 'round-the-clock support to help you diagnose yourself. Take a look at these beforehand to see if they suit your needs and think about whether the hours for live support match up with times you can call. Don't forget to account for time-zone differences.

    • Warranties: In general, look for three years on parts and labor, including one year of on site support. However, keep in mind that a solid one- or two-year warranty may be better than a three-year policy that lacks certain terms you want such as on site installation of replacement components.

    • Know the Terms: Above all, know the terms of the service policies before you buy. For example, find out whether you need to install replacement parts yourself in the event of a defect and what types of service merit an on site call according to the vendor's policies.

Systems we recommend - As we have said before, buying a system can be very frustrating. There is a large number of vendors who are all screaming their systems are the best. How do you make the choice? After you have decided on what you will be using your new computer for, decide on a maximum price you are willing to pay and the features you want. We can not tell you which vendor will be the best for you. We can only point you toward some of the better choices.

Please Note: The links in this document are provided on an as is basis without prior knowledge of their content. The act of providing this service DOES NOT CONSTITUTE GOVERNMENT APPROVAL OR AGREEMENT to or with the material presented in these links. The opinions stated in his publication are of the writer only, and DO NOT CONSTITUTE GOVERNMENT APPROVAL OR AGREEMENT.
The government accepts no responsibility for actions resulting from the use of this information. The person using this information assumes all liability, including but not limited to damage to equipment, lost data, lost work time, repair costs, long distance charges, and any lost opportunity. THE INFORMATION IN THIS PUBLICATION IS PROVIDED AS IS, WITH NO WARRANTY OF ANY KIND.
The links below were active at the time of creation of this file. The government accepts no responsibility for links that do not work, or a URL that links to subject matter other than stated in the text.


Vendor Reviews - To help you understand more about the companies who manufacture home-oriented desktop PCs, we suggest you go to the following Web site:     ZDnet Computer Reviews
For more information on PC components we suggest you go to the following WEB Page:     Computer Shopper Buyers Guides
Price Scan / Price Watch- To help you find the best deal we suggest you check out these sites. Both sites cover a wide range of products to include electronic equipment, books, and computer systems.     Pricescan.com/    Pricewatch.com/


Individual Vendor Web Pages (The main Competitors)
Company Web Site
Dell
1-800-613-3355
http://www.dell.com/
Gateway
1-800-846-2000
http://www.gw2k.com/
Compag
1-800-345-1518
http://www.compaq.com/
Hewlett-Packard
1-800-724-6631
http://www.hp.com/